Six σ initiative
- Objectives: customer satisfaction and eliminating costs of poor quality and waste.
- Timeframe: Start Jan. 2000, at 2.9s; currently 4.5s by Dec.2003 and 6s by Dec. 2005
- Means: sustained cultural change
- Infrastructure: 7 existing BBs;165 GB graduated;
- Projects: 248 completed; 47 in progress
- Plans: yearly 250 projects, training 30GBs and 200 employees to receive Six s awareness training
